ABSTRACT
In Chapter 5, the role of “learning organisation”, particularly in the field of knowledge management (KM), was clearly highlighted as a key concept which organisations need to adopt if they want to maintain their competitive advantage through IS/IT. The concept of knowledge management has emerged over the past decade to refer to acquiring, storing, structuring and deploying knowledge across the organisation; making knowledge widely accessible through the utilisation of a combination of IT-based solutions and management practices. If effectively implemented, knowledge management can improve performance by decreasing production time and cost as well as increasing quality through avoiding mistakes, reducing reworks and making better decisions. Implementation of this concept can be ensured through a clear implementation strategy, as in any IS/IT project, to increase the likelihood of success and reduce capital investment risk.
