This chapter initially covers the main work which is the Citizen Focus Action Cluster in the Smart Cities Marketplace. It draws attention to the resources that are available for cities to use in relation to collaborating with other cities when addressing inclusion issues in designing their urban strategies.

It addresses the crucial role of data in citizen engagement in the development of smart cities and does this by presenting three case studies.

It concludes with a reflection on the future trends which are worth following covering policy and technology developments in this field.