ABSTRACT
ThelastchaptershouldhavedemonstratedthathavingQi\.isadynamicprocess; changebeingintrinsictoit.Toachievethismuchiscommendable,especiallyinan industrysuchasconstruction,wherechangeisoftenresisted.Formanyconstruction organisations,ISO9000mayberegardedasadequatefortheirimmediateneeds.
