The most significant aspect of Templer’s handling of the Emergency was his desire to win the hearts and minds of the people. Thus, the Information Services Department and the Psychological Warfare Department kept the civilian population informed of government policies, communist atrocities and disruption activities. He believed that the people should be well treated and their grievances heard. He brought the concept of winning hearts and minds to Malaya, a term that would be used over a decade later by U.S. troops trying to win over the Viet Cong in Vietnam.1