ABSTRACT
When we talk about organisational culture, we mean the way things are done, both formally and informally, and the assumptions and expectations about how things are and should be done. This covers work organisation, the way workplaces are run, leadership styles, values and language, the way people relate to each other and the rules and conventions that surround how things are done. It includes mechanisms of power, trust and control. In this chapter we are interested in how to develop a Smart Flexibility culture, and specifying what this is.
