The functionality of the new service is new in this market and has been very positively received by clients – this offers a good differentiator for the firm. At the time of writing ten UK hospital trusts are using the new service. By 2012 efficiency on inquest work had improved significantly enabling the firm to be much more competitive in its market. The service also received external recognition for its innovation, the firm was highly commended in the FT Innovative Law Firms Awards 2012 in the ‘value resourcing’ category.