This dimension covers innovation in business processes.1 This could be through incremental (that is, ‘Do Better’) improvement via Lean approaches for waste elimination (or to put it more plainly – and colloquially – by ‘cutting out the crap’) or more radical (that is, ‘Do Different’) innovation through process re-engineering. This form of innovation is the one which can most engage your employees, as they are all involved in using the current working methods – whilst only a few will be involved in the other areas of innovation such as developing new services.