ABSTRACT
The purpose of this final chapter is to pull together the different strands that have been explored throughout the book, and to point the way towards improvement of learning transfer in the organization(s) with which you work. At the beginning of the book we saw that estimates of the amount of learning transfer – real changes in behaviour back at work – that takes place following learning interventions are on the whole quite low. We then went on to deal in detail with the different categories of factors that help or hinder learning transfer. These factors include characteristics of the learners themselves, characteristics of the learning interventions and characteristics of the work environments from which they come and to which they return following the intervention. We looked at how these factors can combine to help or hinder learning transfer efforts, by creating motivation and opportunity to apply learning, as well as potential areas of resistance. Finally, we suggested some straightforward techniques that can be applied to evaluate learning transfer.
