ABSTRACT
The first time I ever watched ice hockey was in the mid-1980s when I emigrated from Britain to Canada. I quickly learned that the game consisted of three "periods," each lasting twenty minutes. Thus, I expected it to be over in just over an hour. After all, where I had come from was a place where they played soccer, which was divided into two forty-five minute "halves" that lasted just over ninety minutes. How surprised I was when I found the hockey game still underway three hours later. That was just the first of my problems in following the game. I cheered when a player hit the puck the length of the rink, from behind his own goal to behind the goal of his opponents. My cheering stopped when the play was called for "icing." There were many other rules that I had to learn before I could understand and then appreciate what was going on. This is true of any other game with which you are unfamiliar. It is hard to understand what is going on until you know the rules. The same is also true of organizations.
