ABSTRACT
The facilitator role, as we have already mentioned, is concerned with helping people to get things done, to improve their performance and develop themselves in the process. Research indicates that there are a number of generic behaviours that will assist facilitators as they go about this process, and they should become fundamental to the way that facilitators perform their role. The behaviours can be divided into those that are particularly facilitative, and those that are likely to provoke action, which we should constantly remind ourselves is the real purpose of our job.
