In Chapter 6 we will examine the management of an organization’s most important resource—its people. After completing this chapter, you will be able to discuss the major concepts associated with human resource management. Productive human resource management and the cultivation of a high-quality and diverse workforce are discussed, with emphasis on the importance of recruiting the best and brightest workers and devising employee development strategies. We will also discuss employee motivation theories, touching on employee assessment and counseling techniques. To conclude, strategies for creating a quality work environment will be addressed.

Any organization will be only as successful as those at the bottom are willing to make it.

General Bill Creech, US Air Force commander.