Because of the number of hours that Americans spend at their jobs, and the volatility of their workplace relationships, good workplace communication skills are crucial for being successful. “For most people who work outside the home, their work group is one of the most important social groups that they are involved in,” wrote Rudy Nydegger in his 2018 book Clocking In: The Psychology of Work. “It is frequently true that not counting time sleeping, most people spend more time with work colleagues than with any other family member or friends.” 1