ABSTRACT
Digital technologies allow firms to manage increasing degrees of complexity. Computers and artifacts are becoming more and more intelligent, and their increased productivity and computational capabilities free firms’ resources. Robotics and information technology are the future, even for KIBS firms. One day, in many offices, there may be humanoid robots able to convey emotions. Today, androids not only recognize who is in front of them but also try to interpret data, information and emotions. From the interlocutor’s age, sex and posture, androids gain an idea of the state of mind and of the approach to be used. However, even though robots are rapidly evolving, their socializing capabilities are still (and will remain) far from ours.
