ABSTRACT

Changes in behavior are usually preceded and driven by changes in thoughts and beliefs. So it stands to reason that if you want operators and maintenance mechanics to change the way they do machine changeovers, then the operators and mechanics must first change what occurs between their ears. Yet, far too often the focus is on what operators are doing rather than on what they are thinking. Changing the machine to cause the operators to change the way they work is counterproductive to obtaining sustainable results.