This conclusion chapter presents some closing thoughts of the concepts discussed in the preceding chapters of this book. Managers in financial services have to recognize that, if they wish to compete effectively and to provide their customers with excellent service, they have to make sure their costs are controlled to enable them to charge prices that customers pay and ensure make profit. A lot has changed within financial services industry over the past 30 years, initially with deregulation, which has been followed by a range of new regulatory requirements being placed upon the sector, principally to protect consumers in what has become an intensely competitive business environment. The Financial Services Act was intended to make fundamental changes to the way in which financial services organizations were regulated and have new bodies to replace the Financial Services Authority.