This chapter looks at the work of the Quality Assurance Agency (QAA) from August 1997, when it took over HEQC’s functions, to August 2002, when the Handbook for Institutional Audit setting out in detail the quality process agreed in March 2002, was published. As with the chapter on HEQC, it begins with an overview of the Agency’s work followed by sections covering the main issues with which it dealt.