ABSTRACT

While the core of this book focuses on practical issues related to Webenabled knowledge management (KM) implementations (from custom developed to very sophisticated corporate portal platforms), we think it is important to understand some of the “big picture” drivers of corporate portals and KM implementations. To facilitate such understanding, in this chapter, we discuss a number of important trends that are making corporate portals an essential tool to conduct business:

The emergence of the Networked Era. The role of knowledge in business. New organization models in the Networked Era.