ABSTRACT

Richard Livesley, senior manager, knowledge management Sasha Zupansky, Sr., business architect, knowledge management Dave Reddoch, senior manager, intranet communication, project leader

for the My Bank@‘k project

Founded in 1817, the Bank of Montreal is Canada’s first bank and one of the largest financial institutions in North America. The bank offers clients a broad range of financial products and services across Canada and in the United States, both directly and through its Chicago-based subsidiary, Harris Bank, a major U.S. Midwest financial services provider, and BMO Nesbitt Burns, one of Canada’s largest full-service investment firms.