ABSTRACT

Steven Tallman, vice president of global operations, U.K. office Mark Horwitch, vice president and director, head of Bain’s KM con-

Robert Armacost, internal director of KM, Boston office sulting practice, Chicago office

BACKGROUND

Bain & Company (Bain) is a leading management-consulting firm founded in 1973. The firm currently has more than 2,800 consultants working in 28 offices across six continents. Bain’s business mission is “to make companies more valuable and convert strategy and action into economic performance.” The firm offers expertise in a number of industries, including conglomerates, consumer products, financial services, etc. and functional areas, including strategy, e-commerce strategy, customers, and growth.