ABSTRACT

As we examined the detailed case studies from our research (presented in Part 11), a number of trends and general lessons emerged. They are discussed here in light of the most current general management and knowledge management theories presented in the preceding chapters. While we believe that the “structuring exercise” developed in this chapter can be very useful for those initiating or revisiting a major CP implementation, we have a strong appreciation for the importance of context-and strategy-driven CP implementations. The detailed case studies in the next part, therefore, also provide specific background, driving factors, and corporate goals for each of the organizations researched. Although implementing a CP is not “rocket science,” it is important to make sure that all the key business, organizational, and human elements are taken into consideration, something by no means simple.