Built on nearly 100 years of quality manufacturing history in Green Bay, Wisconsin, Paper Converting (PCMC) experienced a decline in growth and profitability in 2004. This company of approximately 900 associates and US$200 million in sales had seen conventional manufacturing methods cause a run-up in inventory, placing the financial security of the company at risk. Management had attempted to streamline processes by implementing a large and well-known enterprise resource planning (ERP) system several years before, but overcustomization led to greater complexity and less visibility to daily work.