ABSTRACT

Implementing process-oriented architectures has proven to be difficult for many companies. Reasons for these difficulties include existing information technology infrastructures, which support functional organizations and hinder the transition toward process-oriented architectures. Implementing process concepts within organizations is only one step toward achieving an enterprise-wide focus on processes. In order to reap ongoing benefits from a process-oriented organization, continuous maintenance and control of the business processes is required. Process management deals with the efficient and effective execution of business processes. It consists of the planning, implementation, enactment, and controlling of processes and forms a life cycle that leads to continuous process improvement. Process management addresses the requirement of companies to stay adaptable to environmental and internal changes. Simultaneously, it helps companies to realize efficiency gains through the exploitation of cost-effective ways to produce goods and perform services.