ABSTRACT
As indicated with our discussion of the superintendent’s management of construction cost and schedule, we cannot really ‘control’ quality, but we can manage all of our processes and personnel to ‘manage’ quality. A cost-effective and on-time project delivery by a project superintendent to an owner will not be considered successful if the quality expectations have not been met. Quality management begins with a good design from the architect and engineers, and a good estimate by the construction team. Only best-value subcontractors should be selected by the contractor. Assignment of a superintendent who has the project owner’s interests in mind is essential to achieve project success for a general contractor (GC).
