ABSTRACT
Learning to eliminate non-value-added (NVA) activities in office processes can be challenging. This article offers “how to” information for getting started on lean office events and related “lessons learned” at The Antioch Company.
Learning to eliminate non-value-added (NVA) activities in office processes can be challenging. This article offers “how to” information for getting started on lean office events and related “lessons learned” at The Antioch Company.