ABSTRACT
Quality management has been a basic tenet of public management reforms in Finland throughout the 1980s and 1990s. Public service quality received widespread attention following a government report to Parliament in 1990. The aim of the report was the renewal of the whole public sector with special emphasis on improvement in the quality of public services. In 1993, a two-year productivity and quality programme was set up, with several ministries setting up their own quality projects.
