ABSTRACT

This chapter concerns alternative approaches to the design of technology for use in organizations. In particular, the focus is on the human-centred approach (Cooley 1987; Corbett 1988; Brodner 1990), which takes a specifically European perspective on work organization and technology. The opposing, underlying values of the traditional and human-centred approaches to the design of technology are outlined, and the application of the human-centred perspective in a European project is described. The chapter concludes with some discussion of the difficulties of changing from the traditional approach to the human-centred approach, particularly in terms of engineering practices and organizational contexts.