Generally, based on metrics for utilisation, satisfaction and productivity, office environments do not appear to be working. This appears to be exacerbated by the increasing need to cut costs through reduced floor space and increased densities. The fundamental problem is that the office occupiers are seen as one large homogeneous mass that needs to be contained within a building. We believe this to be a fundamentally flawed concept and there is a need to better understand the needs and preferences of different categories of office workers.