ABSTRACT
People are increasingly connected to the Internet, either via a computer or their smartphone. Moreover, these connections have led individuals to expect an immediate response when contacting others or to quickly find the information to a question. While the quality of some of the information found may be dubious at best, what has resulted is an expectation of responses or information 24 hours a day, seven days a week. The implication of this shift is that citizens expect all-day, everyday service from private companies like https://s3-euw1-ap-pe-df-pch-content-public-u.s3.eu-west-1.amazonaws.com/9781315683645/e055fc1c-40fd-49a4-b185-132eefd0c1e6/content/www.Amazon.com">Amazon.com or immediate “likes” and comments on social media platforms, but they have also come to expect interactions at similar levels and frequencies from government as well.
