ABSTRACT
From hospital operating rooms to housekeeping departments, individuals who work in healthcare settings seek, use, and share tacit knowledge. Too often, though, the insights gleaned from this knowledge aren’t widely or routinely distributed. Consequently, colleagues frequently miss the chance to acquire the knowledge of others, recognize its benefits or apply it in their practice. However, organizations that learn to routinely capture and use tacit knowledge could enhance the high reliability characteristics associated with top-performing teams and health systems (Waring and Bishop 2010).
