Developments in information technology, and in the way it is applied, are raising new challenges for managers. Although computers have been part of the business world for almost 40 years, their effect on most organisations has been less than revolutionary. As King (1986) has argued, ‘the “nuts and bolts” of many businesses would quickly halt if computers were to stop functioning’ (p. 34). But in most instances, ‘the computer system and the information that it processes do not serve as a resource that is integral and critical to business success’ (p. 34).