ABSTRACT
Does program evaluation contribute to organizational learning? If so, under what circumstances? What are the institutional arrangements that facilitate this learning? As stated in the introductory chapter, institutionalization is a primary condition for utilizing evaluation information in a systematic way. Shared expectations regarding the need for and utility of evaluations triggers the institutionalization of the evaluation function. Human Resource Management’s (HRM) cultural functions, in transmitting values and sanctioning particular behaviors related to the use of evaluations, can enlarge the organization’s commitment to the idea of evaluation and confirm its role in the administrative process.
