ABSTRACT
Unaddressed workplace bullying, mobbing, or employee abuse (synonymous terms for persistent, enduring interpersonal aggression at work) can have a measurably negative impact on organizations’ communication climates and, by association, organizational goals (Yamada, 2000). Direct costs are associated with increased disability and workers’ compensation claims, increased medical costs, and costs defending lawsuits for wrongful discharge or constructive discharge (Matusewitch, 1996). Indirect costs are low-quality work, reduced productivity, high staff turnover, increased absenteeism, deteriorated customer relationships, and loss of positive public image. A high turnover rate is one of the most frequent consequences and is commonly a sign of toxic communication climates.
