ABSTRACT
Tourism, hospitality, sport, leisure and events in the twenty-first century are increasingly reliant upon, and transformed by, sophisticated systems of technologies and designed environments throughout their operations. The choice and design of tourism1 symbols, facilities, devices and spaces (both virtual and physical) offer a key area for graduates of tourism qualifications to both build knowledge about, as well as develop new skills to navigate through, the array of material, digital and spatial assets in their business. The dependencies on technically complex, yet increasingly intuitive and mobile information systems have become so embedded across the sector that understanding how to strategically manage and effectively exploit such systems has become a necessary leadership capability.
