ABSTRACT
The management of conflict is an inescapable part of a Project Manager's responsibility. The ability to identify and effectively respond to conflicts can significantly affect a manager's overall success in managing a building project. This paper discusses the importance of effectively responding to conflict. Typical forms of conflict are identified and the implications of adopting different responses to these conflicts are evaluated in terms of their likely impact on relationships and the project. Strategies for responding effectively to conflict are included in the paper.
