ABSTRACT
This chapter provides an account of public sector electronic services from Finland. I focus on three specially awarded projects that aim to enhance electronic government. I frame the results with the contemporary literature on e-government. The three specific cases indicate elements of successful electronic services targeted at citizens. The results of the study are comparable to other countries advancing their electronic government and public sector e-services. Finland makes a good platform for case data: it has been regarded as one of the leading countries in technology development (e.g., WEF, 2010) but ranks lower in electronic government measures (e.g., UN, 2010). I conclude by addressing theoretical notions underlying Internet services and the signifi cance of citizen-government relations in contemporary society.
