In FM, just as in any other sector of the contemporary economy, innovation has become a not only recommended but also required element of survival and growth. External FM providers as well as internal FM departments are aware of the role of innovation as a tool to succeed and compete in the dynamic contemporary FM market. Some FM organisations have developed a dedicated innovation strategy and manage innovation and improvement strategy systematically. However, innovation and improvement processes are not just about creative ideas and project management, and many FM practitioners admit that they still struggle to establish innovation routines and to manage innovation and improvement processes leading to successful outcomes.