'In these pages you will find a rich mixture of the best in leadership and organisation development practice and theory, based on a lifetime of studying and applying the principles of why some healthcare organisations succeed and why some fail.' This inspirational book analyses the attitudes and disciplines which make people and the organizations for which they work more effective, more productive and generally more successful. The author, who has experience of working in healthcare and manufacturing and with senior civil servants, and is also familiar with key academic literature, sets out a highly practical combination of practice, theory and policy applicable in a wide variety of healthcare situations. Now revised, including an entirely new chapter on being patient-focused, this remains an invaluable resource for health service leaders and future leaders including managers, clinicians, policy makers and academics.

part 1|113 pages


chapter 1|28 pages


chapter 3|12 pages

The team player

chapter 5|25 pages

Human resource management

part 2|82 pages


chapter 6|14 pages

Being patient focused

chapter 8|13 pages

Getting to the very heart of the matter

chapter 9|22 pages

Personal growth: seven essential steps

chapter 10|16 pages

Actions speak louder than words