This outcome-based text offers principles and skill-building experiences for the critical competence of listening. It serves as an adaptable supplement for courses in communication and professional studies.

It draws from the author’s HURIER model, which identifies six interrelated components of listening—hearing, understanding, remembering, interpreting, evaluating, and responding—and considers the skills required to achieve the specific outcomes related to each. Varied classroom activities, including discussion questions, group processes, and other instructional strategies, facilitate skill-building and the achievement of each Listening Outcome. The final section of the text identifies those outcomes that are particularly relevant to specific career applications and provides cases to facilitate discussion and illustrate listening challenges in each field. The outcome-based, modular format allows instructors maximum flexibility in adapting instructional materials to meet the needs of specific courses and time frames.

The Listening Advantage is an invaluable supplement for courses in communication studies and professional fields including education, healthcare, helping professions, law, management, and service.

part I|2 pages

The Listening Advantage

part II|2 pages

Listening Outcomes and the Skills to Achieve Them

chapter 3|13 pages

Listen to Hear


chapter 4|15 pages

Listen to Understand


chapter 5|16 pages

Listen To Remember


chapter 6|15 pages

Listen to Interpret


chapter 7|19 pages

Listen To Evaluate


chapter 8|20 pages

Listen to Respond


chapter 9|8 pages

Achieve the Listening Advantage

part III|2 pages

Listening Applications and Contexts

chapter |8 pages

Listening Application 1


chapter |7 pages

Listening Application 2


chapter |7 pages

Listening Application 3

The Helping Professions

chapter |7 pages

Listening Application 4

The Legal Environment

chapter |7 pages

Listening Application 5

Management and Leadership

chapter |8 pages

Listening Application 6

The Service Industry