This first-of-its-kind survey covers both the basics of information technology and the managerial and political issues surrounding the use of these technologies. Unlike other works on information systems, this book is written specifically for the public sector and addresses unique public sector issues and concerns. The technical basics are explained in clear English with as little technical jargon as possible so that readers can move on to informed analysis of the public policy issues surrounding government's use of MIS. This practical tool includes end of chapter summaries with bridges to upcoming chapters, numerous boxed exhibits, thorough end-of-chapter notes and a bibliography for further reading.

chapter 1|18 pages

Why Study MIS in the Public Sector?

chapter 2|20 pages

Information Technology for Decision Making

chapter 3|17 pages

Hardware and Software Issues

chapter 4|17 pages

Managing the Agency's Data Resources

chapter 5|23 pages

The Telecommunications Revolution

chapter 6|25 pages

The Internet Revolution

chapter 7|23 pages

Systems Development and Implementation

chapter 8|21 pages

Transforming Government with Technology

chapter 9|20 pages

End User Computing Issues

chapter 10|30 pages

Acquiring Technology Solutions

chapter 11|21 pages

Information Security

chapter 12|27 pages

Managing Information Strategically