HR has sought to reposition itself as a strategic contributor to organizations. To facilitate this, it has restructured, bringing in shared services, business partners and centres of expertise, simplifying, automating and rationalising processes, and devolving some activities to managers, whilst outsourcing others. HR has yet to give sufficient attention to the capability of the function to deliver against the added value promise. This book looks at the developments that have brought HR to its present position. It sets out a vision of where HR might be headed, including a definition of its role and activities. It identifies a number of challenges that HR will have to face if it is to be effective. These include not just skills, but problems with structures and relationships with stakeholders, be they line managers or employees. The authors also highlight ways of monitoring HR performance and of demonstrating its value. It all adds up to an authoritative reference guide for all HR directors seeking to define their role and future aims, for those new to the function on the challenges they will face, and for senior executives on what they should expect the added value to be from their HR function.

part |2 pages

Part 1 The Story So Far

chapter 1|8 pages

The changing nature of HR

chapter 2|32 pages

The HR function now

part |2 pages

Part 2 Where Next for HR?

chapter 3|18 pages

New role

chapter 4|20 pages

New content

chapter 5|10 pages

New relationships

chapter 6|12 pages

New structures and roles

chapter 7|6 pages

To make or buy

chapter 8|6 pages

New skills

chapter 9|8 pages

New technology

chapter 10|12 pages

New approach to monitoring and evaluation

part |2 pages

Part 3 Impediments to Success … and Some Solutions

chapter 11|6 pages

The challenge of positioning

chapter 12|10 pages

Solutions to positioning challenges

chapter 14|8 pages

Solutions to operating model problems

chapter 15|10 pages

Challenges of capability

chapter 16|12 pages

Capability solutions

chapter 17|6 pages

What can we learn from other functions?