Does your organization have a good or bad reputation, and who takes responsibility for it? Whether viewed as an intangible asset or potential liability, damage to reputation can be costly. In the private sector loss of investor confidence can dent corporate value; in the public sector loss of public trust can lead to political change. How can anyone protect reputation from damage?

chapter 1|12 pages

The Nature and Value of Reputation

chapter 2|16 pages

The Causes and Impact of Reputation Risk

chapter 3|14 pages

Identifying Stakeholders and Risk Drivers

chapter 4|12 pages

Selecting Tools and Controls

chapter 5|12 pages

Assigning Responsibility

chapter 6|10 pages

Integrating Reputation Risk

chapter 7|14 pages

Governance and Compliance

chapter 8|26 pages

Case Studies