ABSTRACT
Most large companies worldwide today have some kind of shared services concept in place. Over half of the medium and large companies are currently engaged in some kind of shared service project activity. The investment in shared services is always calculated in millions. In other words, the costs of getting it right (or getting it wrong) can be huge. Tom Bangemann's book is a concise blueprint for identifying, assessing, designing, implementing and improving the process for shared services in the finance and accounting function. The author focuses on critical success factors, the people issues involved, and learning from other people's big mistakes. The book includes a variety of real life examples and real benchmarking data, performance metrics and best practices. The section on implementation is based on a proven five-phase methodology and explains the steps and activities involved as well as showing examples of the deliverables and the results you can expect. Any CEO, MD, CFO, Finance Director and senior finance people will find this book a 'must-have' guide to the process before they start and an excellent benchmark against which to measure the performance of any existing shared service operation.
TABLE OF CONTENTS
chapter |6 pages
Introduction – Why Use Shared Services?
chapter |5 pages
PART I – THE BASIS FOR SHARED SERVICES
chapter |5 pages
Definition of shared services
part |1 pages
Shared services versus centralization
chapter |3 pages
Shared services versus outsourcing
chapter 1|10 pages
Processes Covered by Shared Service Organizations
chapter 2|8 pages
The Location of Shared Service Organizations 32
chapter 3|26 pages
Benefits and Obstacles to Setting Up a Shared Service Organization
chapter 4|10 pages
IT for Shared Service Organizations
chapter 5|6 pages
People – Incentives, Retention and Training
chapter 6|8 pages
Performance Measurement
chapter 7|12 pages
Service Pricing and Service Level Agreements
chapter 8|32 pages
The Structure of Shared Service Organizations
part 5|2 pages
PART II – IMPLEMENTING SHARED SERVICES