Drawing upon thirty-two years of extensive school work (including classroom teaching, school administrator, principal, District Curricula Director responsible for change, school psychologist, and Director of Special Education and presently teaching at the University of Wisconsin, La Crosse), the principals of control theory/reality therapy and Dr. William Deming's philosophy on quality management, Bob Norton created this "how-to" text to effectively achieve quality classroom management.

chapter 1|6 pages


chapter 2|13 pages

The Starting Point: Understanding Quality

chapter 3|37 pages


chapter 4|22 pages

Inspection to Self-Assessment

chapter 5|23 pages

Developing a Noncoercive Classroom

chapter 6|13 pages

Time to Do Quality Work