Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines.

This highly anticipated fourth edition brings Jeston’s practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce.

This thoroughly revised and updated new edition includes:

  • Enhanced BPM House noting the importance of traceability from strategy to execution activities
  • New and revised case studies

  • An analysis of the risks and benefits of robotic automation and cognitive computing.

The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025—Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve!

This book will prove to be an indispensable guide to any senior business executive or chief financial officer while providing practical BPM examples to undergraduate and postgraduate students alike.

part 1|96 pages

Frequently Asked Questions

chapter 1|7 pages

What is Business Process Management?

chapter 7|15 pages

What are the Technology Components of BPM?

chapter 8|8 pages

Should you be Customer-Centric?

part 2|481 pages

BPM—How Do You Do it?

chapter 11|22 pages

7FE Framework Overview

chapter 12|14 pages

Guidelines on How to Use the 7FE Framework

chapter 13|56 pages

Foundations Phase

chapter 14|46 pages

Enablement Phase

chapter 15|35 pages

Launch Pad Phase

chapter 16|35 pages

Understand Phase

chapter 17|60 pages

Innovate Phase

chapter 18|30 pages

People Phase

chapter 19|17 pages

Develop Phase

chapter 20|17 pages

Implement Phase

chapter 21|21 pages

Realize Value Phase

chapter 22|16 pages

Sustainable Performance Phase

chapter 23|4 pages

Essentials Introduction

chapter 24|30 pages

Project Management

chapter 25|36 pages

People Change Management

chapter 26|17 pages


chapter 27|22 pages

Embedding BPM In The Organization

part 3|48 pages

Case Studies And BPM Maturity

chapter 28|28 pages

Case Studies From The USA, Asia And Europe

chapter 29|18 pages

BPMM Model