This fully updated and revised edition of Essential Knowledge and Skills for Healthcare Assistants and Assistant Practitioners is a practical and comprehensive text designed to equip you with the necessary clinical skills for your profession. This book:


• equips you with the knowledge to provide the safest and most effective patient care possible;

• provides evidence-based guidelines to ensure best practice that is matched to the National Occupational Standards and the Care Certificate;

• includes new chapters on administering injections, ear irrigation and examining the feet of people with diabetes, and an entirely rewritten chapter on protocols;

• addresses the evolving role of the healthcare assistant and training opportunities;

• supplies comprehensive coverage of both primary and secondary care settings, with an emphasis on primary care;

• covers accountability, communication skills, confidentiality and reflection; and

• uses a light-hearted and accessible style, with definitions, case studies and activities to aid understanding.


This is an indispensable guide for all those training as healthcare assistants and assistant practitioners, and an introductory textbook for students embarking on nursing and health and social care programmes.

section I|6 pages

All change

section II|72 pages

Some useful stuff

chapter 2|8 pages

Understanding reflective practice

chapter 3|4 pages

Accountability and delegation

chapter 4|4 pages

Using protocols

chapter 5|10 pages

Communicating with patients

chapter 6|5 pages

Simple assertiveness skills

chapter 8|13 pages

Health promotion

The key messages

chapter 9|8 pages

Keeping it clean

Hand decontamination

chapter 10|6 pages


section III|56 pages

Core skills

chapter 11|11 pages

Physiological measurements

chapter 13|12 pages

Understanding the heart

How to perform the electrocardiograph (ECG)

chapter 14|15 pages

Venepuncture and capillary blood testing

Best practice

chapter 15|6 pages

Kidney function and urine

Performing accurate urinalysis

section IV|78 pages

More advanced skills

chapter 16|13 pages

Examining the feet of people with diabetes

chapter 17|13 pages

The skin and the healing process

Basic wound care

chapter 18|11 pages

Understanding lung function and disease

Performing accurate lung function testing

chapter 20|12 pages

Ear examination and irrigation