A 'tour de force' that integrates all of the major theoretical arguments and issues and empirical realities that pertain to case management and its diversity into one text that enables a reader to grasp the major aspects of case management practice.It is an important addition to the case management literature and it has international significance.
Professor David P. Moxley, School of Social Work, Wayne State University
This is by far the best introduction to case management that is currently available in the literature.
Associate Professor Peter Camilleri, School of Social Work, Australian Catholic University
The sophisticated understanding of the complexity of case management and the recognition of the contested and dynamic value orientations that underlie case management practice in various settings is indeed refreshing.
Professor Judith M. Parker AM, School of Postgraduate Nursing, University of Melbourne
Case management has become synonymous with service delivery in health and the human services internationally. It is used across diverse organisational settings and with different professional and client groups. Yet despite its predominance, case management remains elusive and chameleon-like in character.
This book goes beyond the prevailing case management rhetoric to challenge preconceptions, offer strategies for practice and explore issues of professional identity and development.
SECTION I: CASE MANAGEMENT AS POLICY
2. The development of case management
3. Policy tools and program strategy
4. Searching for distinctiveness
SECTION II: CASE MANAGEMENT AS PRACTICE
5. Practice process and steps
6. Key practice dimensions in diverse settings
7. Critical practice questions and ethical decision making
SECTION III: CASE MANAGEMENT AS PROFESSIONAL BUSINESS
8. The management in case management
9. Profiles of case managers
10. Preparation for case management work
11. Regulating case management
SECTION IV: REFLECTIONS
12. Through the looking glass