ABSTRACT

This book presents the skills pharmacists need to step out from behind the counter and counsel patients. It is designed to assist practitioners to fully comply with the professional and legal requirements for patient counseling.

1. The Pharmacist-Patient Relationship 2. State and Federal Statutes and Regulations Concerning Patient Counselling 3. Liability and Other Legal Issues Affecting Patient Counselling 4. Overview of Communication Skills 5. The Counselling Environment and Design 6. The Use of Pharmacy Technicians in Patient Counselling 7. Patient Medication Profile Development 8. The Prescription Label 9. Counselling the Patient 10. Applying Patient Counselling to the Practice Setting (Scenarios)