Conflict, Culture and Communication provides a coherent, research-informed overview of conflict and intercultural communication. Aimed at encouraging and enabling conflict prevention, this book contributes to a better understanding of the factors that create, foster and exacerbate conflict in intercultural interaction and discusses how conflict can be handled, managed and resolved once it has manifested. Furthermore, this book:

  • Critically assesses the repercussions of prevalent conflict management approaches, providing insights into best practices and sustainable conflict resolution outcomes.
  • Combines insights from multiple disciplines and cultures, including Asia, Europe, Oceania, and North and South America, in order to arrive at a holistic and balanced understanding of the complexities inherent in negotiating conflict across cultural contexts.
  • Avoids cultural stereotyping by discussing both between-culture variation and within-culture variation.

Conflict, Culture and Communication is essential reading for students and researchers of applied linguistics, communication studies and international business, as well as anyone interested in learning more about this growing area.

chapter |3 pages


chapter 1|22 pages

Communication across cultural contexts

chapter 2|16 pages

Conflict orientation

chapter 3|17 pages

Conversational style

chapter 4|19 pages

Conflict markers

chapter 5|21 pages

Multimodality and conflict

chapter 7|17 pages

Relational conflict

chapter 8|17 pages

Conflict negotiation

chapter 9|18 pages

Conflict mediation