Based on the primary analysis of the 2004 Workplace Employment Relations Survey (WERS 2004), this is the fifth book in the series which began in 1980, and which is considered to be one of the most authoritative sources of information on employment relations in Great Britain. Interviews were conducted with managers and employee representatives in over 3,000 workplaces, and over 20,000 employees returned a self-completion questionnaire. This survey links the views from these three parties, providing a truly integrated picture of employment relations.

This book provides a descriptive mapping of employment relations, examining the principal features of the structures, practices and outcomes of workplace employment relations. The reader can explore differences according to the characteristics of the workplace and organization, including workplace size, industrial sector and ownership. Current debates are examined in detail, including an assessment of the impact of the Labour Government's programme of employment relations reform.

A key reference from a respected and important institution, this book is a valuable 'sourcebook' for students, academics and practitioners in the fields of employee relations, human resource management, organizational behaviour and sociology.

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chapter 1|12 pages


chapter 2|23 pages

A profile of workplaces and employees

chapter 3|35 pages

The management of employment relations

chapter 4|37 pages

Recruiting, training and work organization

chapter 6|34 pages

Employee representatives

chapter 8|28 pages

Workplace conflict

chapter 10|29 pages

Workplace climate and performance

chapter 11|16 pages