This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners.

Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes.

Case studies are included that encourage the reader to respond in a practical situations and provide a good learning resource for courses. There are summaries of key elements and questions with exercises at the end of each chapter.

part |2 pages

Part 1 The Foundations of Quality

chapter 1|15 pages

Quality and operational excellence

chapter 2|20 pages

History of the quality movement

chapter 3|12 pages

The scope of tools and techniques

part |2 pages

Part 2 Tools

chapter 4|11 pages

Tools for definition

chapter 5|25 pages

Tools for measurement

chapter 6|23 pages

Tools for analysis

chapter 7|21 pages

Tools for improvement

chapter 8|20 pages

Tools for control

part |2 pages

Part 3 Techniques

chapter 9|40 pages

Quantitative techniques

chapter 10|46 pages

Qualitative techniques

part |2 pages

Part 4 Implementation

chapter 11|24 pages

Making it happen

chapter 12|28 pages

Case studies